It is very important to keep safe whilst banking online and there is plenty you can do to help to protect youself. Below are some of our suggestions which will help to improve your online security.
Avoid sharing your information through email that ask you to disclose your bank account number, credit card number, debit card number, ATM PIN, CVV or any sensitive information (phishing). Please be aware of scams that ask for your personal information over phone (vishing) or through SMS (smishing).
Keep your password safe
Do not share your bank direct password with anyone. Change your password regularly and use a different password than you use for other websites. Make it difficult for others to guess your password by using a combination of letters and numbers in your password. If you think someone knows your password, change it right away.
Look for the lock icon
Protect your computer from viruses
There are various forms of computer viruses on the Internet that target online financial services. It is important for you to help us protect the privacy of your information by ensuring that appropriate security programs are installed on any computer you use to access online banking.
Do not open attachments to e-mails unless you trust the person or company that sent you the e-mail. Ensure your anti-virus program automatically scans your
e-mail attachments for viruses. Ensure that you have install the latest anti-virus/anti-spware/anti-malware/security patches/personal firewalls on your computes, Smart Phones, tablets or other gadgets used for accessing your Commercial Bank accounts.
Do not download any software applications on your computers, Smart Phones, or tablets unless you trust the source
Most personal computers use the Microsoft Windows and Apple MacOS operating systems. The makers of these systems regularly issue security updates to protect against new and emerging threats. You should download and install security updates regularly or configure your operating system to automatically check for new updates.
- Windows: To download the latest Microsoft Windows updates, visit Windows Update
- MacOS X: Choose "Software Update" from the Apple menu.
Use a firewall
When your computer is connected to the Internet, it is vulnerable to "attack" through the Internet connection. Although this is a problem for all types of Internet connections, DSL and cable modem connections are more vulnerable because they offer an "always on" capability. You can help protect your computer from attack by using a personal firewall. Personal firewalls can be software, hardware, or both, and create a barrier to attacks.