FAQs
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Registration

How do I register for Commercial Bank Mobile Banking?

Full details are provided on the Commercial Bank Mobile Banking web site. The registration process consists of 2 stages.

 
1. Register for Mobile Banking using any of the following options:

 
  • PC users go to https://cbonline.cbq.com.qa/LoginForm.aspx​
  • Mobile users text "Mobile" to 92611
  • iPad users go here https://www.cbmobile.cbq.com.qa/reg/mobile/default.aspx
 
2. Load the application onto your phone
 

 
Once both steps are successfully completed you can start to use Commercial Bank Mobile Banking services

Who is eligible to register for this service?

Any Commercial Bank customer with an active account or credit card and mobile phone number registered with us

What if I have no mobile phone registered?

Mobile Banking is only accessible through the mobile phone number you registered with the bank. If you would like to register a different phone for Mobile Banking please call us on 4449 0000 or visit any branch and register. It's fast and easy. 

What if I want to change the mobile phone number I provided?
Mobile Banking is only offered to the mobile phone number you registered with the bank. If you would like to use another phone number for Mobile Banking please call us on 4449 0000 or visit any branch and register. 

What if my mobile phone is not Internet-capable? 
Can I still register and use this service? No. You can only use this service through Internet enabled mobile phones. Check our phone compatibility table or contact your telecoms provider to find out more about Internet access on your phone

Do I have to register more than once if I have more than one account?
No. Mobile Banking follows the same set up as your Internet Banking account. The accounts, cards, beneficiaries, bills, etc, that you’ve already set up with Internet Banking are also made available to you

Do I need a special mobile phone (handset) to use this service?
You can only use this service through Internet enabled mobile phones. Check our phone compatibility table or contact your telecoms provider to find out more about Internet access on your phone. 

What is an Alias?
An Alias (or nickname) is a shortened personalised “name” you will give to each of your accounts, cards, beneficiaries, bills, etc. By using Aliases in all your future transactions we can reduce fraud attempts as the alias is only good for Mobile banking and is meaningless to fraudsters.

How do I add accounts to Mobile Banking?
Through your Internet Banking service you can access the Commercial Bank Mobile Banking screens and update your services accordingly. From here you will be able to personalise the information you want to appear on your mobile phone.

How do I delete accounts? 
Through your Internet Banking service you can access the Commercial Bank Mobile Banking screens and remove any services accordingly. By removing services from your Mobile banking account those services will remain in force but will not be accessible from your phone.

In Personal Preferences what is a Subscription type?
Please indicate if your mobile airtime account is Pre-paid (i.e. you load credits to your phone) or Post-paid account (i.e. you pay your phone bill at the end of the month).

In Personal Preferences what is the Message Receipt preference?
Whenever transactions are made through Mobile Banking, we will send you transaction security confirmation messages. These messages can be sent to your phone as an SMS, email or as both options.

What is an MPIN?
This is your Mobile Personal Identification Number. When accessing Mobile Banking, you will be required to enter the MPIN. Much like entering a PIN to use an ATM, you will be required to enter an MPIN to use Commercial Bank Mobile Banking. This is one of the ways we keep Mobile Banking secure for you.

What is a beneficiary?
A beneficiary is the receiving party. For example, for both international and domestic remittances the beneficiary would be the receiving person or account.

Why do I receive a communication error when I try to log in and /or register?
Your phone many not be configured to the internet correctly. Check our phone compatibility. If your phone is compatible, contact your service provider to activate internet access on your phone.

I have entered the wrong MPIN and my account is locked. How do I unlock or unfreeze my Commercial Bank Mobile Banking account?
If you have unsuccessfully or incorrectly entered your phone number and/or MPIN, you will eventually be locked out of the system for security reasons. If this happens, please contact Commercial Bank on 4449 0000 or visit any one of our branches to remove this security block.

If I change phone numbers, can I still use Commercial Bank Mobile Banking?
As a security measure we register each customer's telephone number. If you change your number we will need to amend your records accordingly. Please call us on 4449 0000 or visit any one of our branches for further details.

How I will know that the new version of the phone application is available?
For iPhone users, you will see a new update available indicator on the App Store icon. When you tap on the icon you will be able to see the Commercial  Bank application there. Once you click on the application it will start downloading. It is a manual process and you may be charged for WAP charges while downloading. Please see the screen shots below if you have an iPhone. For Blackberry users, you will receive an SMS with the link to download the new application. For other WAP phones, the latest application will always be available each time you log on to the application using the same link provided.
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