Thank you for choosing Commercial Bank for your Funds Transfer services!

When your Funds Transfer require further information or documents, we will reach out to you on your registered mobile number or email. It is important to submit the complete required information or documents via the correct channels to avoid delay in processing your transfer.


Below are the channels where you can submit additional information or documents required to further process your transfer. 


Online Submission via Web

Visit the Commercial Bank official website ( Under Convenient Banking, click FT – RFI Submission. You will be required to enter the Case Reference number and OTP as provided to you. Once validated, you can complete the required information or documents.



Visit us at a branch and deliver the required information/documents.


Please note:

Upon receiving notification from Commercial Bank, you need to submit the required document or information within maximum 2 working days to avoid the transfer being delayed, cancelled or returned.

Based on your submission, Commercial Bank will continue the process and pass the information to the Beneficiary bank. 

If there is a change in the Beneficiary data or the purpose of payment submitted, Commercial Bank will initiate Amendment process based on the new data provided by you. 

When the transfer cannot be completed and has to be cancelled and returned, your funds will be refunded at the exchange rate on the day of the return, after deducting the bank charges and the cancellation fee. 

Commercial Bank will only initiate refund to your account when the funds have been received from the Beneficiary Bank. The refund to your account will be done within maximum 2 working days after we receive the fund back.

Amendment and cancellation process will incur fees, as per our Tariff of Charges.

For fees information related to payment investigation, visit for Retail customers or for Corporate and Enterprise customers. ​​​​​​​​​​​​