Can more than two adults stay in one room?
Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel if there are extra–guest charges and the maximum number of people allowed in the room you’ve booked.
Our children will be traveling with us – do they stay for free?
When making your booking, select the number of children traveling with you from the ‘Children’ drop–down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search.
What if I need a specific type of hotel room (non–smoking, wheelchair friendly, etc.)?
Please contact the call centre 4449 5559. Once we know your request, we’ll do our best to get you what you ask for. However, your request is subject to the terms and conditions of the hotel.
How do I know if my booking was successful?
We’ll send you an email and SMS confirmation for your hotel booking.
Do I need to confirm my booking?
No, you don’t. You can also contact the hotel directly if you prefer. However, it may take up to 12 hours for the booking to reflect at the hotel.
What if I don’t get a confirmation at the time of booking?
If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within 30 minutes, call our call centre 4449 5559 and we’ll send you your confirmation details.
I did not get an email confirmation. What do I do?
If you don’t receive an email after making a reservation, it could be that we have the wrong email address on our records or your Internet Service Provider blocked the email thinking it was spam. Please check your spam folder. In case of non-receipt, please contact us on 4449 5559 and we shall send you the email. Be sure to convey the following information to the call centre agent:
- 1. The name the reservation was booked under
- 2. The hotel name and location (city)
- 3. The check–in/check–out dates
How long will it take for the hotel to get my booking information?
The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel’s reservation department is closed). Please note that this doesn’t apply to bookings made for the same day.
What is my hotel’s check–in time?
Typically, the hotel check–in time is after 14:00 (local time). Check with your specific hotel for its exact check–in time.
Will the hotel hold my room if I’m arriving late?
Since your reservation is guaranteed, the hotel is obliged to hold your room until 07:00, the day after your planned arrival date. But please check with details with your specific hotel.
What if I’m going to arrive early?
If you know you’re going to arrive early at your hotel, call them in advance and check with the hotel if they will be able to accommodate you as it’s subject to the terms and conditions of the hotel.
How do I get a receipt or invoice for my hotel booking?
Log in to your FlyMiles Account with your registered email address and password. Once you successfully login, go to “Manage Bookings” to view all your upcoming and completed trips.
How do I cancel my hotel booking?
We recommend that you do not cancel the hotel booking as you will lose your FlyMiles. However, if it is imperative then you can contact us via our call centre on 4449 5559 and we will help you.
What are the cancellation charges on redemption bookings?
The cancellation charges for redemption bookings depend on the hotel, time of stay (‘season’ time, ‘off–season’ time), and time of cancellation. To know what’s applicable in your case, check the hotel’s booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your FlyMiles Account and check it out on your trip summary page). Apart from the cancellation charges levied by the hotel a handling fee may be incurred.
By when do I need to cancel my hotel booking?
It depends on your hotel. Please go through the hotel’s booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your FlyMiles Account and check it out on your Trips summary pages). Please keep in mind that irrespective of what the hotel’s booking policy says you cannot cancel your booking on the day that you’re supposed to check–in.
How will I get my FlyMiles back after cancelling a hotel booking?
FlyMiles for cancelled bookings are not refunded or credited back into the account.