Frequently Asked Questions

Online Security


Can I process my transactions securely?
Commercial Bank Online Banking uses secure technology to protect your personal information such as your username and password. We have also introduced log in authentications through One Time Passwords. Any information we send you is scrambled enroute and decoded once it reaches you so we can keep your information protected.
What happens if I lose my device?
As there is no financially sensitive information stored on the device, no one will be able to access your accounts without your unique login password and One Time Password (OTP). We recommend that you never store your password on your device’s memory or use apps for storing your passwords. We also recommend that in the event that your device is lost or stolen, please change your password and mobile number immediately. Also, if you feel your password has been compromised you can quickly block access to your accounts or change your password immediately on Internet or Mobile Banking
What if I'm using a company provided device or a shared device?
The service can work with any compatible devices, and whilst there is no sensitive financial data stored on the device we would recommend that you only use a device that you have full control over.

Please avoid using the mobile banking and/or internet banking on public Wi-Fi or unsecured internet or net cafes
What if I have forgotten my Commercial Bank Internet Banking login password?
You can reset your password  using our Forgot Password service found on the log in page.


For more information on the security of Internet Banking, click here.​