Important Notice

​​​​​​As part of attempts to control the transmission of COVID19, we have been operating restricted services and opening hours of our branches. This is to protect our customers and staff, in accordance with government guidelines.

There are a range of measures we are advising, in order to help us all through these challenging times.

Access to branches

     ​·  Effective April 19, 2020, access to a branch is now limited to one visit a week, per customer. We appreciate if you manage your cash and cheque banking requirements accordingly and be mindful that avoiding Sunday banking will help you avoid overcrowding, as this tends to be our busiest day of the week.

   · We have allocated the following branches specifically for SME business customer transactions, these are the only two branches you may access in your weekly visit.

·       Umm Lukhba Branch

·       Al Wakrah Avenue-Corporate Branch

Cash Deposit and Cash Withdrawals

    ·   Cash deposits for amounts less than QR100,000 will not be accepted in branches and we ask you to use Deposit Direct Cards and deposit the cash through the ATMs.

·   Cash withdrawals for amounts of less than QR10,000 will also not be accepted within branches, please use your Debit card for withdrawal from ATMs.


Depositing Cheques

     ·  Third-party cash cheques will no longer be accepted at any of our branches. Cheque encashments by companies are still as part of your once per week branch visit. Online banking is available for fund transfers to third-parties.


Visit branches only if you really need to. We have a wide range of digital services available that can handle most of your transaction requirements.​

Services available through our digital banking channels will no longer be permitted through our branch network.​​​​​