Samsung Wallet is a digital wallet and payment platform from Samsung which allows you to make secure in-store (contactless purchases) with selected Samsung Galaxy phones and wearables, in-app and e-Commerce purchases anywhere Samsung Wallet is accepted using your CB Debit and Credit cards.

Selected Samsung Galaxy devices are equipped with Near Field communication technology (NFC). This technology enables devices in close proximity to communicate and transmit tokenized payment card information from your phone to a contactless payment terminal without sending your actual card information and without any direct physical contact. In addition to NFC, Samsung Wallet supports a new proprietary technology, Magnetic Secured Transmission (MST) which transmits the same secure tokenized credit card / debit card payment credentials.

When using Samsung Wallet for In-App / e- Commerce purchases, uses “Tokenization” technology to hide all details of your card from being shared with the merchant online, only a one-time encrypted token will be used to authorize your transaction online.

Tokenization is a method of protecting payment card information by substituting the card's number with a unique alphanumeric identifier, generated using proprietary algorithms. The unique identifier, or token, is then used for sending the transaction to the card's payment network, where it is decrypted and the transaction is authorized. The actual card number is stored in a secure vault (with the payment processor or bank), and does not reside on the merchant's or Samsung's systems.

Tokenization is being used to reduce security risks inherent in the collection and transfer of highly sensitive data between merchants and the card's payment network. Tokenized data is not mathematically reversible, and is useless unless you have the original key used to create the token, limiting the chance of your payment information being stolen or compromised.

The transaction is seamless and requires no changes on the part of the merchant or consumer.

Near Field Communication (NFC) is a short-range wireless technology that allows two devices to exchange payment information quickly and conveniently at close proximity without any physical contact. Samsung Wallet uses NFC technology or MST to transmit payment information from your phone to the contactless payment terminal by simply waving the NFC enabled device on contactless terminals.

Magnetic Secure Transmission (MST) replicates swiping a physical card at the payment terminal by securely sending payment information directly to the magnetic strip card reader without touching it. Samsung Wallet uses NFC technology or MST to transmit payment information from your phone to the contactless payment terminal.

Samsung Wallet protects your payment info with multiple layers of security, using one of the world's most advanced security infrastructures to help keep your information safe. When you use your phone to pay in stores, Samsung Wallet doesn't send your actual credit or debit card number with your payment. Instead, a virtual account number is used to represent your information - so your card details stay safe.

Samsung Wallet is available with the Galaxy Note8, S8, S7, S7 edge, S6, S6 active, S6 edge+, S6 edge, Note5, Gear S2 (with NFC only) and Gear S3 through an app update. The availability will vary by mobile network operator. The app will appear when the customers install the operating system update. Samsung Wallet will be a preloaded app on upcoming Samsung Iconic devices. The app is not available for download on unsupported devices. Samsung Wallet requires that you sign-into your Samsung account before you register your CB Debit and Credit cards.

Yes. Samsung Wallet can be used for online/e-commerce payments (via apps and Samsung Pay on web) in anywhere Samsung Wallet is accepted using your CB Debit and Credit cards.

If your card is lost or stolen, please contact us immediately on +974 4449 5095. Your physical card will be blocked and a new card will be sent to you. Since the payment cards on Samsung Wallet are digital versions of your physical payment cards, you need to remove the original payment card from Samsung Wallet and register the replacement card.

Yes, there are 2 ways:

• 1. Customer can contact the issuer bank to suspend the wallet on network system
• 2. Customer can use FindMyMobile services to lock, find the device or wipe S-Pay data https://www.samsung.com/ae/apps/find-my-mobile/

No. Samsung Wallet does not have access to your bank accounts.

You can register up to 10 cards into Samsung Pay

• • Choose the Samsung Wallet icon, and log in using your Samsung account information.
• • If you do not already have a Samsung account, you can create one.
• • Once logged in you can, touch ADD CARD in Samsung Wallet app to begin the process of adding your card.
• • Center the card in the on-screen window and Samsung Wallet will read the card number. Or you can enter the card number manually.
• • Verify or enter the additional information such has Cardholder Name, Expiration Date and Security Code (CVV).
• • Accept the Terms and Conditions for adding a card to a digital wallet by touching AGREE TO ALL.
• • You may be prompted to select a delivery method for receiving a One Time Passcode, such as SMS or CALL IN.
• • The One Time Passcode will be delivered to the destination selected. Enter the code received and touch SUBMIT.
• • Once complete, your card is ready for use in Samsung Wallet.

• • Once your eligible CB card is registered to Samsung Wallet, Initiate Samsung Wallet by either swiping-up from the home button or opening the Samsung Wallet app from the home screens.
• • Select the card you want to pay with by swiping left or right.
• • Verify your fingerprint or PIN and touch your phone to either the card reader or NFC reader to complete the transaction.

For NFC Payments

• • Hold the phone above the NFC reader on the payment terminal.
• • Align the camera with the NFC logo.
• • The two devices should be almost touching.

For MST Payments

• • Hold the phone closely to the terminal.
• • Align the camera to face the magnetic stripe card reader.
• • The two devices should be almost touching.

Using Samsung Wallet on the Gear S3

• • Simply press and hold the back key to launch Samsung Wallet on your Gear S3.
• • Rotate the bezel to select a card.
• • Tap to pay at any NFC or MST terminal. If necessary, complete the transaction on the payment terminal. For example, if you are using a debit card, you are still required to enter your Personal Identification Number (PIN). Some merchants/terminals may prompt you to verify the total charges are correct, while others will require a signature.

All Visa and Mastercard – CB Credit and CB Debit cards issued for retail customers are available for Samsung Wallet.

The first card you add to Samsung Wallet becomes your default payment card and will remain so unless you change it. To change your default card, or to make a payment using another card, drag the desired card to the front of the wallet.

Samsung Wallet requires an active internet connection when adding or removing a payment card and to download transaction history. You can connect via a Wi-Fi network or using your mobile data connection. When you are using Samsung Pay to make a purchase, no internet connection is needed. However, some networks will limit you to 10 transactions during a period without internet access, after which Samsung Wallet will require an active internet connection. We recommend connecting to the internet at least once per day to ensure Samsung Wallet stays up-to-date.

There is no cost to use Samsung Wallet from CB; however, an active data plan is required. Based on your wireless plan and mobile carrier's offering, additional message and data charges may apply. The usual credit or debit charges apply to purchases and some retailers may apply a Debit or Credit card surcharge to purchases made using any payment method, contactless or chip and PIN transactions.

CB does not charge any fees to add your credit, debit and/or Chase Liquid cards to Samsung Wallet.

You will receive an immediate notification after each transaction made using Samsung Wallet. When you open the card in the Wallet, you will only see the latest transaction made. When you navigate to the transaction tab (tap on your card in the Wallet to display) you will see your last 10 transactions. You will be able to see all transactions through the respective card statement in the Mobile Banking app.

You can continue to use Samsung Wallet till your card expiry date. Once you receive and activate your renewed card, you will need to add it into Samsung Wallet.

Your Samsung Wallet transaction will be declined if your card is blocked or suspended.

If your old card was blocked when you placed a request for replacement, you will need to activate and add your new card to continue using Samsung Wallet.

All data on your phone should be deleted before selling/giving away your device. You should also delete all cards you have added to Samsung Wallet. You should also remove your card if you temporarily provide your device to someone else; for example, if you need it repaired. If you replace or update your device, you will need to add your card(s) to Samsung Pay again

Call our Contact Centre on +974 4449 5095 to block the card and you should also remove the lost or stolen card from the Samsung Wallet by accessing Samsung Wallet settings and deactivating it from there.

Removing cards from Samsung Wallet will have no effect on your physical cards. You can continue to use your physical cards as you normally would. You can add your credit and debit cards back into Samsung Wallet at any time.

Yes, you can configure and use Samsung Wallet on multiple devices. – All using Android system

There could be a number of reasons for this:

• There may be insufficient funds or credit limit available to make the transaction.

• The merchant does not accept Contactless payments. Not all retailers accept Contactless payments yet. Please use another payment method such as your debit or credit card with Chip and PIN authorization. • If you do any of the following on your device, all cards in the Wallet will be deleted:

The payment card displayed in Samsung Wallet may not match your physical card. In those instances, Samsung Wallet will use a graphical representation of your card. You can determine your card is accurate by verifying the following information matches your physical card: the card network (i.e., Visa, MasterCard, or American Express), the card issuer (e.g. Commercial Bank of Qatar), and the last four digits of your card.

Security and privacy are built into every part of Samsung Wallet.

We do not sell your information to third parties.

We do not share your transaction history across Samsung for ads targeting.

You have choice, control and transparency when it comes to your privacy.

We are providing granular settings for you to create a privacy experience that works for you.

No, customer can add only cards issued by Qatar banks on Gulf/Qatar models.