In line with global banking regulations, we are required to ensure customers’ records are up to date. This is referred to by all banks as Know Your Customer (KYC).


How can you update your customer information records?


1. Prepare a copy of your valid Passport and current QID.

2. Send us the filled and signed KYC documents through the Secure Mail.​


Please follow the below steps to download the KYC forms: 


A. Download the below forms:

•  Customer Information Update Form

•  Customer Enhanced Information Form​

•  Customer Information Update Form (for Minor accounts)


B. Complete, sign and submit the said forms through the Personal Internet Banking or the CB Mobile Banking Application:​ 

a. Log in to Personal Internet Banking or CB Mobile Banking Application.

b. Click on “Services” Tab.

c. Click on Write to us.

d. Under Category select OCDD Submission.

e. Attach the completed forms and the copies of Passport and QID then submit.


The above steps are required to be completed as soon as you receive a notification from the bank asking you to update your information. Failing to do so will cause disruption or restrictions to services on your account.


If you hold a Joint account, both account holders are required to submit this information for the account information to be considered up to date. In case of accounts held by those below the age of 18 years old, both the Minor and their Guardian need to complete and submit the requested documents and forms.


For further information, you can call our 24 Hour Customer Contact Centre Help line on 44490000​.​​​​​​