line with global banking regulations, we are required to ensure customers’
records are up to date. This is referred to by all banks as Know Your
can you update your customer information records?
1. Prepare a copy of your valid
Passport and current QID
2. Click here to update your personal record https://ocdd.cbq.qa/
If you are unable to update through the above, you may follow the
A. Download the below forms:
• Customer Information Update Form
• Customer Enhanced Information Form
B. Complete, sign and submit the
said forms as follows:
a. Log in to Personal Internet
b. Click on “My Tools” Tab.
c. Click on Write to us.
d. Under Subject type select OCDD
e. Attach the completed forms and
copies of Passport and QID and submit.
above steps are required to be completed as soon as you receive a
notification from the bank asking you to update your information. Failing to do
so will cause disruption or restrictions to service on your account.
you hold a Joint account, both account holders are required to submit this
information for the account information to be considered up to date. In case of
accounts held by those below the age of 18 years old, both the Minor and their
Guardian need to complete and submit the requested documents and forms.
any further information, please do call our 24 Hour Customer Contact Centre
Help line on 44490000