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​​​Commercial Bank's Telephone Banking Guide

​​​You can use Commercial Bank Telephone Banking Service for your everyday banking, including Card Activation, Card Payments, Account Balance and more.

Features & Benefits

Frequently Asked Questions

Visual Telepho​ne Banking

Telephone Banking Authentication

Telephone Banking Features & Benefits

Some of the features to avail through Commercial Bank’s Telephone Banking Service are:


Personal Banking Customers

Contact on 44490000
  • Know your Account Balance, Credit Card Balance, Loan Outstanding
  • Check last 5 transactions on account or credit card
  • Get your IBAN through SMS
  • Funds transfer within your accounts
  • Know your last salary credit
  • Debit Card activation
  • Credit Card Activation
  • Pay your credit card bills
  • Block your cards
  • Update your Travel Plan

Paycard Customers

Contact on 44490025
  • Know your Paycard Balance
  • Check last 5 transactions on your Paycard
  • Block your cards

Enterprise/Corporate Customers

Contact on 44490000
  • Know your Account Balance
  • Check last 5 transactions on account

  • International Call Prioritization – International calls are automatically identified and prioritized in the queue.
  • Dynamic Card Activation – IVR provides instant card activation menu if you have any cards pending activation.
  • IBAN SMS – Receive your IBAN number via SMS through Telephone Banking.

Frequently Asked Questions

You can use CB Telephone Banking Service for your everyday banking, including Card Activation, Card Payments, Account Balance and more.

CB Telephone Banking is now available in a visual mode (Visual Telephone Banking), where you can see the menu and services on your smartphone. It is definitely more convenient, faster, with more functions available.

Telephone Banking service is available 24/7.

Telephone Banking does not require prior registration. You just need to contact our Call Centre and successfully confirm (authenticate) your identity before using our Telephone Banking.

Yes. For security reason, you will be asked to confirm your identity either by using Voice Biometrics or other mechanism you selected.

After you authenticate yourself, there options to either continue with Telephone Banking for various self-services, or connect to the Agent.

You just need to contact our Call Centre and select option to report lost card/suspicious fraud transactions.

Yes, we will automatically identify international number when you call and prioritize you to speak to us.

Terms & conditions apply

For more information please click on the link below

Terms and Conditions