What's More !
Eligibility
Joining Bonus Reward Points
You are eligible for 7,500 CB Reward Points worth of QAR 750 if your retail spend reaches (excluding Buy Now Pay Later, Cash Advance transactions & any fees/charges) QAR 7,500 within 90 days of card activation.
The joining bonus reward points have a validity period of 90 days from the date of credit.
Commercial Bank joining bonus reward points are given only once (i.e., if you cancel your card and reapply, you will not be eligible for joining reward bonus points).
CB Reward Points
You will earn one point for every QAR 15 spent on Diners Card and QAR 20 spent on Mastercard on retail purchase transactions excluding transactions done with the categories below:
- Dynamic Currency Conversion (DCC).
- All Government Merchant Category Codes (MCC).
- All Charity related Merchant Category Codes (MCC).
- All Insurance related Merchant Category Codes (MCC).
- All European Union Card present transactions.
- Transactions made locally in Qatar (with Qatar currency) through merchants listed outside of Qatar will not qualify for reward point earnings.
*Terms and conditions apply.
CB Reward Points have a validity of 24 months from the date of credit.
CB Reward Points can be easily redeemed for instant Avios, flights & hotels stays, Rent-a-Car, and many other shopping vouchers. For more information please visit cbqrewards.com.
Complimentary Lounge Access
DragonPass
Unlimited, complimentary access for you to over 25 regional and international DragonPass lounges across UAE, Saudi Arabia, Qatar , Jordan, Kuwait, Egypt, Morocco, USA, UK, Canada, Germany, France, Singapore, and more. In addition to this, you’ll get access to business facilities for email, internet, phones, fax machines and conference space in some lounges, as well as complimentary refreshments and snacks.
To get your complimentary airport lounge access with Mastercard Travel Pass App, simply follow the below steps:
- Download the Mastercard Travel Pass app.
- Register your Mastercard card securely.
- Use the app to locate lounges near you.
- Confirm complimentary visits eligibility.
- Present the app QR code to the lounge receptionist.
- Enjoy your lounge access.
Diners Club Lounges
Your Diners Club Card entitles you to Diners Club airport lounges worldwide at free of cost. However, any guest that accompanies you will be subject to charges as per lounge pricing guide.
For the list of airport lounges please click here.
Starting 1 June 2024, your Commercial Bank Diners Club Credit Card will only entitle you to 2 complimentary accesses per year to Diners Club airport lounges worldwide.
Purchase Protection
In case of theft/accidental damage up to 180 days, coverage up to $2K per claim & maximum of $5K over a 12-month period.
Manage Your card
Choose what you’d like to do and we’ll walk you through it, step by step.
Ways to activate your card
Pick the channel that suits you — every method below activates your new Debit or Credit Card.
Activate by SMS
A single text message activates your card instantly.
Activate through Phone
Activate via the Telephone Banking Service.
- Call 4449 0000
- Select your preferred language
- Enter your Account Number or Qatari ID Number when prompted.
- Select option 2 for General/Other Services
- Authenticate yourself using voice biometrics or your card’s last 6 digits and OTP.
- Upon successful authentication, you will be automatically prompted to activate your Credit Card/Debit Card.
Activate via Commercial Bank’s ATMs
Setting a PIN at an ATM also activates your card automatically.
- Insert your Debit Card/Credit Card and select Reset/Generate New PIN.
- Enter QID or full Account Number.
- Enter your mobile number registered with us to receive OTP.
- Enter the OTP.
- Set your new PIN and repeat as per prompt.
- PIN is successfully set, and your card will also automatically be activated.
Create or change your PIN
Once your Debit or Credit Card is activated, set or change your PIN through any of the channels below.
Set & Generate Card PIN 2 Channels
Choose whichever is most convenient for you.
- Insert the card in the Bank’s ATM and select the option to Reset/Generate New PIN.
- Follow the on-screen prompts to enter your QID or full Account Number, registered mobile number and OTP, then set your PIN.
- Login using your username and password.
- Select Services, then Debit Card Services or Credit Card Services.
- Select Create PIN.
Block your card
Block a card temporarily or permanently from CBQ Mobile App or Internet Banking.
Lost or stolen card
If your card is lost or stolen, immediately block it permanently and order a replacement. You can block and replace your card in multiple convenient ways.
CBQ Mobile App or Internet Banking Digital
Block the affected card, then request a replacement.
- Login to CBQ Mobile App or Internet Banking.
- Select the “Services” tab.
- Under menu, click on the “Debit Card Services” or “Credit Card Services”.
- Choose the appropriate card to be blocked.
- Select the “Block Card” option and select the option “Permanent” to block your card permanently.
- Enter the OTP sent to your registered mobile number to block your card.
- Your card will be blocked successfully.
- Login to CBQ Mobile App or Internet Banking.
- Select the “Services” tab.
- Under menu, click on the “Debit Card Services” or “Credit Card Services”.
- Click on “Replace”.
- Enter the OTP sent to your registered mobile number to replace your card.
- Your card will be replaced successfully. You will receive a notification on how to print the card by the next working day.
- Call our dedicated fraud reporting hotline number at 44495095.
- Select your preferred language (English / Arabic).
- Listen to the IVR prompt and select “option 2” to block your card.
- The IVR will allow you to temporarily block a selected card or all your cards instantly.
- The call will be connected to an agent who can assist with replacing your cards.
Card captured in an ATM
If your Commercial Bank card is captured in any CB ATM, follow the steps below to retrieve it.
- You will receive an SMS notification with details of the CB location where your captured card will be available for collection within 2–3 working days.
- Once you receive the notification, you may book an appointment to visit this CB location and collect your card.
- Alternatively, you may proceed to block the captured card and request a replacement via our digital channels.